What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called "Business Rules". This feature's ojective is to be able to tag calls through keyword definition and thus, open the door to the implementation of...
January 31st marked the official departure of the UK from the European Union. After years of arguing the terms of the departure, a general outline of the terms has been agreed. However, after all of this, people are still confused as to what that means for all...
What does CCPA mean? The California Consumer Privacy Act (CCPA) is a statewide privacy law that regulates how businesses around the world can handle the personal information of California residents. The date of entry into force of the CCPA is January 1, 2020 and is...
One of the main reasons for implementing a call recording system for call centers is to attract and retain customers. However, there is an equally, if not more important reason: to comply with existing laws and regulations. For example, the recent California Consumer...
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are millions of calls recorded daily. North America holds the largest market share of voice call monitoring and recording in terms of both...
As we begin a new year and decade, we want to look ahead and give you our predictions for technology trends that will impact businesses in 2020 and beyond. Technology is changing at a speed like never before and with this, organizations need to keep up and adapt or...
Madrid, 19.12.2019 – Cloud Worldwide services (CWS), a leading cloud solutions provider is proud to announce its partnership with Keller Williams Realty group, one of the top companies in the industry. CWS is now a partner in the Keller Cloud Innovation Program. CWS’...
Cloud Computing is the use of various services, such as software development platforms, servers, storage and software, over the Internet, more commonly known as the “cloud” There are 3 main features that cloud computing providers share: The provider manages the...
What are 5 incredible benefits of 5G technology? We're going to outline our picks below and see what changes 5G is going to bring to every industry. We have already discussed what 5g is in our previous post, so assuming you have read it and understand 5G, keep reading...
Over the last few months there has been a lot of hype about 5G technology and its potential to change the way we do and connect to everything, from downloading a movie in a matter of seconds to self-driving cars and building smart cities around the world. So will it...