Mobile phone, Landline, email, SMS, FAX and Soft PBX Recording
Recordia transforms office communications, recording with ease and efficiency in the cloud, under the pay-per-use model (SaaS). Record all interactions, store them for any required amount of time, and when they are needed again, seamlessly bring them back in a searchable format.
Analytics can later be applied to obtain data from interactions, create customer feedback, and predict trends. Our system can also be equipped with machine learning technology, which can help you make predictions and generate reliable results from hidden insights.
Global: We are truly global. We can assist you no matter where you are: Europe, Asia, Africa, or the Americas.
Unified: All recordings are converged into one intuitive and easy-to-use platform. Search by specific people, interactions, or keywords.
Scalable: Small businesses, large corporations, telcos, and resellers: we can adapt to your specific needs. Scale at any time as needed with financial predictability.
Secure: Guarantees all recordings with secure links and sophisticated encryption algorithms, protecting against unauthorized access.
*For Enterprise Use Only
“With Recordia®, we are now able to monitor all stock transactions. We protect ourselves and our customers, taking care of any setback or claim. We record all analogue and digital stations.”
Caroline Adamson, Finance
Companies of all sizes are required to record customer interactions for a number of reasons
We can help you avoid costly fines from non-compliance with security standards by providing you with fully compliant solutions that meet the strictest requirements for storage, transparency and access to data.
Increase customer satisfaction by receiving instant feedback from your clients, and using it to accurately address concerns. Get a better understanding of your customer needs by analyzing real-time data.
Call recordings are an excellent way to capture the performance of employees, and use it for a high-quality training. Your employees can easily catch up on the interactions they could not join.
Recordia is designed to help you ensure excellent customer service by monitoring real-time interactions between employees and clients. Easily analyze the evolution of your customer support over time.
Recorded oral agreements can form legally binding contracts, as long as they contain an offer, an acceptance of such, and an intention to create legal relations. Recordings prove that the contract exists.
Use call recordings to conduct security breach investigations and ensure that no confidential data leaves the company without permission. Discover who accessed recorded calls with Recordia’s auditing system.