Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?
Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly
Last week we told you why you had to change in order to improve the call center image. This week
Call centers have a bad reputation and it is time to change that image. Many customers prefer to deal with
It is 2019, we are living in the fourth industrial evolution only this time it is called digital disruption. With