What is CRM?- Customer Relationship Management

What is CRM?- Customer Relationship Management

by Aisling Moriarty November 14, 2018 Recordia News

What is CRM?  The simplest way to begin explaining CRM is that it´s an abbreviation of “Customer Relationship Management”. A

Read More
Recordia obtains Broadsoft certification (Cisco)

Recordia obtains Broadsoft (Cisco) certification

by José Luis Pérez October 17, 2018 Recordia News

15.10.2018. MADRID – Cloud Worldwide Services (CWS) is proud to announce the certification of Recordia solution on the Broadsoft platform.

Read More
UK workers say minor tasks eliminate compliance with GDPR

UK workers: “we prefer to do minor tasks than comply with GDPR”

by José Luis Pérez October 02, 2018 Technology News

86% of office workers in the United Kingdom say that they are more likely to be scolded for forgetting to

Read More
telecoms world 2018 middle east dubai

CWS attends TelecomsWorld 2018, makes advances towards international expansion in the Middle East

by Ani Miteva September 19, 2018 Recordia News

17.09.2018. Dubai – After joining the digital revolution in the largest B2B expo trade show in Latin America, America Digital,

Read More
cloud computing trends in 2019 - cloud worldwide services

Top 3 Cloud Computing trends to keep an eye on (in 2019)

by Ani Miteva September 13, 2018 Recordia News

Cloud computing trends in 2019 Companies are no longer looking at the Cloud as just a tool; nowadays, the focus

Read More
america digital chile 2018 cws cloud worldwide services

CWS in America Digital 2018: taking the first steps towards expansion in Latin America

by Ani Miteva September 13, 2018 Recordia News

06.09.2018. Santiago, Chile. – During the first week of September, Cloud Worldwide Services attended America Digital, the largest B2B expo

Read More
call center tips for beginners in customer service

10 Call Center Tips for beginners in Customer Service

by Ani Miteva September 10, 2018 Recordia News

Call Center Tips for Beginners Let’s be honest: working as a Customer Service representative can be a real challenge, especially

Read More
gdpr requests

Companies under pressure after a spike in GDPR requests

by Ani Miteva August 27, 2018 Recordia News

Just about two months after the European Union implemented the General Data Protection Regulation in May 2018, companies are being

Read More
contact center technologies

6 must-have Contact Center Technologies

by Ani Miteva August 20, 2018 Recordia News

Must-have Contact Center Technologies Providing an outstanding customer service is the ultimate goal of all contact centers, but this cannot

Read More
call recording provider

5 questions to ask before selecting a Call Recording Provider

by Ani Miteva August 15, 2018 Recordia News

If you are a company looking to reap all the benefits of having a cloud-based system for call recording, you

Read More
top 10 IVR benefits

10 IVR benefits for small businesses

by Ani Miteva August 02, 2018 Recordia News

In one of our previous articles, we explained the technology behind an Interactive Voice Response System, and its most common

Read More
interactive voice response system

What is an Interactive Voice Response System? (IVR Technology)

by Ani Miteva July 24, 2018 Recordia News

The concept of an Interactive Voice Response System may sound foreign to you, but you have probably experienced it hundreds

Read More
1 2 3 4