AWS confirms opening of Data Centers in Spain

AWS confirms opening of Data Centers in Spain

by Aisling Moriarty November 06, 2019 Technology News

Amazon confirmed the opening an AWS Data Center Region in Spain by the end of 2022 or early 2023. The

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Five benefits of cloud computing for SMBs

Five benefits of cloud computing for SMBs

by Aisling Moriarty October 23, 2019 Technology News

Data from a recent survey from Gartner show that 62% of small and medium-sized enterprises are already using Cloud Computing,

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Gartner lists Cloud Worldwide Services in Customer Service Technology Vendor Guide 2019

Gartner lists Cloud Worldwide Services in Customer Service Technology Vendor Guide 2019

by Aisling Moriarty October 17, 2019 Cloud Worldwide Services News

Gartner lists Cloud Worldwide Services in Customer Service Technology Vendor Guide 2019 as a vendor under the Interaction Recording category.

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What is SIP recording (SIPREC)?

What is SIP recording (SIPREC)?

by Aisling Moriarty October 09, 2019 Recordia News

Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering

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Recordia now available in Salesforce AppExchange

Recordia now available in Salesforce AppExchange

by Aisling Moriarty October 03, 2019 Recordia News

03.10.2019 Madrid – Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in

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What is the California Consumer Privacy Act (CCPA)?

What is the California Consumer Privacy Act (CCPA)?

by Aisling Moriarty September 25, 2019 Cloud Worldwide Services News

Over the last few years, data protection has become a key topic, the peak of which was the introduction of

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CWS attends APP Direct Engage 2019

CWS attends APPDirect Engage 2019

by Aisling Moriarty September 19, 2019 Cloud Worldwide Services News

Cloud Worldwide services had the wonderful opportunity to attend this year’s AppDirect Engage conference in Montreal, Canada. CWS is a

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7 things you should know about SaaS

7 things you should know about SaaS

by Aisling Moriarty September 10, 2019 Cloud Worldwide Services News

Software as a service (SaaS) may have entered companies discreetly, but year after year, it is becoming more important in

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5 benefits of cloud call recording for your Call Center

5 benefits of cloud call recording for your Call Center

by Aisling Moriarty September 03, 2019 Recordia News

Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores

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Four Reasons North American Financial Institutions Are Moving Their Compliance To The Cloud

by José Luis Pérez September 02, 2019 Cloud News

As global regulations increase Financial Institutions (FI’s) in every country must find innovative ways to maintain compliance. Many of these

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Four reasons why Telecom Providers Should include eComFax in their Cloud portfolio

by Aisling Moriarty August 15, 2019 eComFax News

Many people believe that fax is a form of communication on the decline. Think again. According to Gartner “Fax technology

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Cloud call recording: how it can help curb negative customer feedback

Cloud call recording: How it can curb negative customer feedback

by Aisling Moriarty August 06, 2019 Recordia News

Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve

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