5 benefits of cloud call recording for your Call Center

5 benefits of cloud call recording for your Call Center

by Aisling Moriarty September 03, 2019 Recordia News

Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores

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4 Reasons North American Banks Should Move Their Compliance Recording To The Cloud

by José Luis Pérez September 02, 2019 Cloud News

As global regulations increase Financial Institutions (FI’s) in every country must find innovative ways to maintain compliance. Many of these

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Four reasons why Telecom Providers Should include eComFax in their Cloud portfolio

by Aisling Moriarty August 16, 2019 eComFax News

Many people believe that fax is a form of communication on the decline. Think again. According to Gartner “Fax technology

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Cloud call recording: how it can help curb negative customer feedback

Cloud call recording: How it can curb negative customer feedback

by Aisling Moriarty August 06, 2019 Recordia News

Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve

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3 things customers want from their banks

by Aisling Moriarty July 23, 2019 Recordia News

In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at

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4 Reasons to use eComFax

by Aisling Moriarty July 17, 2019 eComFax News

There are many reasons to use eComFax, in this post, we highlight some key ones. As technology advances rapidly, traditional

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How to prevent inefficiency in multi-platform customer service

How to prevent inefficiency in multi-platform customer service

by Aisling Moriarty July 09, 2019 Recordia News

Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?

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How Cloud technology can help modernize the workplace

How Cloud technology can help modernize the workplace

by Aisling Moriarty July 02, 2019 Recordia News

Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly

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IS ECOMFAX HIPPA COMPLIANT?

Is eComfax HIPAA Compliant?

by Aisling Moriarty June 26, 2019 eComFax News

Can HIPAA-covered entities use eComFax to create, SEND or RECEIVE FAXES containing identifiable protected health information (PHI) or would using

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On Premise Vs. Cloud Solutions

by Aisling Moriarty June 25, 2019 Technology News

Owners and managers in businesses of all industries are overwhelmed with information about moving to the cloud. Technology service providers

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CWS in Cisco Live San Diego 2019

by Aisling Moriarty June 19, 2019 Cloud Worldwide Services News

19.06.2019. San Diego – The 2019 edition of Cisco Live took place in San Diego in the middle of June.

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Why we need to change the call center image – part 2

Why we need to change the call center image – part 2

by Aisling Moriarty June 18, 2019 Recordia News

Last week we told you why you had to change in order to improve the call center image. This week

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