Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores
As global regulations increase Financial Institutions (FI’s) in every country must find innovative ways to maintain compliance. Many of these
Many people believe that fax is a form of communication on the decline. Think again. According to Gartner “Fax technology
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve
Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?
Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly
Last week we told you why you had to change in order to improve the call center image. This week