Gartner lists Cloud Worldwide Services in Customer Service Technology Vendor Guide 2019 as a vendor under the Interaction Recording category.
Over the last few years, data protection has become a key topic, the peak of which was the introduction of
Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores
As global regulations increase Financial Institutions (FI’s) in every country must find innovative ways to maintain compliance. Many of these
Many people believe that fax is a form of communication on the decline. Think again. According to Gartner “Fax technology
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve