Portfolio
Identia
Voice Biometrics and AI-driven fraud intelligence for critial interactions
What regulated challenge does it solve?
Organizations operating in regulated environments must verify user identity securely, seamlessly, and in full compliance with applicable regulations, without creating friction for customers or relying on easily compromised methods. Identia enables real-time authentication and protection of voice interactions through advanced voice biometrics and AI-powered fraud detection.
Industries we serve
- Telecommunications and CSPs
- Financial Services and Insurance
- BPOs and Contact Centers
- Utilities
- Public sector and regulated environments.
- Healthcare
What risk does it eliminate?
- The risk of fraud and identity impersonation, including social engineering and unauthorized access.
- Regulatory risk, by replacing weak authentication methods with robust, traceable verification.
- Reputational risk resulting from security breaches or poor customer experience.
How it integrates within the CWS ecosystem
Identia integrates natively with the company’s conversational intelligence solutions. It operates within a shared framework for data governance, security, and auditability, and connects seamlessly with communication platforms, CRMs, and existing business systems.
By combining voice biometrics, conversational analytics, and automation, Identia delivers a unified layer of trust across all critical interactions, without adding operational complexity.
