Portfolio
Recordia
Certified recording and conversational intelligence for regulated environments
What regulated challenge does it solve?
Organizations operating under regulatory requirements must capture, store, and analyze voice and text interactions while ensuring integrity, traceability, and full compliance, without adding operational complexity.
Industries we serve
- Telecommunications and CSPs
- Financial Services and Insurance
- BPOs and Contact Centers
- Utilities
- Public sector and regulated industries
- Healthcare
What risk does it eliminate?
- Legal risk due to regulatory non-compliance.
- Operational risk caused by a lack of control and evidentiary records.
- Reputational risk during audits, disputes, or litigation.
How it integrates within the CWS ecosystem
Recordia is built on CWS’s cloud infrastructure and security framework. It integrates seamlessly with existing enterprise systems (such as communication platforms, CRMs, and management tools) while operating within a shared model for data governance, auditability, and scalability.
