Industry
Financial Services
Regulatory compliance without operational friction
Financial institutions operate under some of the most demanding regulatory frameworks, where traceability and evidence are not optional. Regulations such as MiFID II, DORA, and consumer protection obligations require certified recording, secure custody, and rapid access to evidence.
Main sector challenges
- Certified recording to ensure compliance.
- Consent capture and custody.
- Complex audit processes.
- Fraud reduction and identity theft.
How CWS Helps
At CWS, we help financial service entities transform their communication channels into secure, high-value digital solutions that improve the customer experience, optimize operational processes, and generate new revenue, without the need for massive investment in proprietary infrastructure.
Offers certified multi-channel recording and secure custody of interactions in compliance with financial regulatory frameworks (MiFID II), facilitating audits, inspections, and evidence management without operational friction.
Automates sensitive interactions under strict control rules, allowing for scaled service and other processes such as debt recovery without compromising regulatory compliance or governance.
Authenticates customers using voice biometrics in a non-intrusive way, reducing fraud and dependency on static questions, PINs, or easily compromised data.
Centralizes the management of regulated financial documentation and communications, reducing errors, administrative time, and compliance risks.
Business Impact
Reduction of regulatory risk and penalties.
Centralized and auditable control of communications.
Lower total cost of compliance.
