Industry
Telecommunications / CSP
Turn voice into a monetizable strategic asset for your customers
Telcos today compete in an environment marked by pressure on margins, the emergence of OTTs, and the growing demand for advanced solutions from businesses and public administrations. Customers are no longer just looking for lines and minutes; they are looking for services that provide intelligence, automation, security, and regulatory compliance, integrated into their daily operations.
Main sector challenges
- Adding value to voice beyond traditional connectivity.
- Meeting regulatory requirements in critical sectors.
- Fraud and identity theft.
- Increasing ARPU with recurring value-added services.
How CWS helps
At CWS, we help telcos transform voice into high-value digital services, ready for market, with a direct impact on ARPU and without the need for large investments in their own infrastructure.
Allows telcos to offer certified voice recording, custody, and analytics services as part of their B2B portfolio. With Recordia, telcos can add value to voice through AI, offering differentiating services on top of their communications. Each interaction is transformed into strategic information that allows for quality improvement, risk detection, and optimization of commercial and customer service management.
Allows scaling customer service and other processes such as debt recovery, absorbing demand peaks without compromising regulatory compliance or governance.
Adds a layer of trust and security to the operator’s voice services through voice biometrics and advanced fraud detection. Identia fits naturally with initiatives like GSMA Open Gateway.
Integrates regulated messaging into legacy processes and critical workflows, ensuring traceability and operational continuity in environments where reliability and legal validity are essential.
Designed for the telco ecosystem
CWS solutions are designed to integrate into the operator’s ecosystem, allowing you to accelerate your time-to-market and position yourself as a provider of advanced voice-based services.
Cloud-Native Architecture
Prepared for hybrid and multi-cloud environments.
Massive Scalability
For millions of concurrent interactions.
Real Compliance
Recording, retention, security, and data privacy.
Customizable Deployment
Deployment models customizable with the operator’s brand.
Business Impact
ARPU Increase through high-value voice services.
Greater enterprise customer loyalty.
CAPEX reduction compared to complex internal developments.
Reduction in the volume of complaints and disputes.
