Industry
Insurance
Trust, consent, and fraud prevention
The insurance sector manages sensitive processes where evidence and traceability are key to avoiding conflicts and fraud. From underwriting to claims management, insurers must protect themselves against disputes and guarantee transparency.
Main sector challenges
- Consent capture and custody.
- Fraud detection and identity theft.
- Efficient claims management.
How CWS Helps
At CWS, we help insurance companies digitize and optimize their communication channels with policyholders and partners. We incorporate secure, high-value digital solutions that improve the customer experience, streamline claims management, and increase operational efficiency, without the need for massive investment in proprietary infrastructure.
Provides total traceability and reliable evidence in underwriting, claims management, and complaint processes, helping to reduce conflicts and strengthen the insurer’s position. Conversation analysis provides strategic information to improve service quality, optimize sales management, and increase loyalty.
Automates key processes in the policyholder’s lifecycle and other processes such as debt recovery, improves response times, and frees up human teams for higher-value tasks, maintaining a consistent and controlled experience without compromising regulatory compliance or governance.
Insurers can authenticate customers and agents using voice biometrics quickly and securely, reducing friction in underwriting and claims management processes. Additionally, it strengthens fraud prevention and brings greater trust to sensitive operations, protecting both the company and the policyholder.
Manages legal and contractual communications with legal validity, ensuring that each notification and document is correctly registered and archived.
Business Impact
Fraud reduction and faster management times.
More agile and consistent processes.
Greater customer trust.
