Cloud call recording: how it can help curb negative customer feedback

Cloud call recording: How it can curb negative customer feedback

by Aisling Moriarty August 06, 2019 Recordia News

Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve

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3 things customers want from their banks

by Aisling Moriarty July 23, 2019 Recordia News

In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at

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How to prevent inefficiency in multi-platform customer service

How to prevent inefficiency in multi-platform customer service

by Aisling Moriarty July 09, 2019 Recordia News

Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?

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How Cloud technology can help modernize the workplace

How Cloud technology can help modernize the workplace

by Aisling Moriarty July 02, 2019 Recordia News

Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly

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Why we need to change the call center image – part 2

Why we need to change the call center image – part 2

by Aisling Moriarty June 18, 2019 Cloud Worldwide Services News, Recordia News

Last week we told you why you had to change in order to improve the call center image. This week

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How to train your call center agents: 8 best practices

How to train your call center agents: 8 best practices

by Aisling Moriarty April 23, 2019 Recordia News

Customer service expectations are at an all-time high and customer loyalty is in decline due to competition, bad customer service

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Recordia now available in Microsoft® Azure and Microsoft® AppSource marketplaces.

Recordia now available in Microsoft® Azure and Microsoft® AppSource marketplaces

by Aisling Moriarty March 26, 2019 Recordia News

26.03.2019 Madrid- Recordia by CWS is now available in Microsoft® Azure and Microsoft® AppSource marketplaces. You can find Recordia in

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Recordia now available in AppDirect Marketplace

Recordia now available in AppDirect Marketplace

by Aisling Moriarty March 19, 2019 Recordia News

19.03.2019. Madrid – Cloud Worldwide Services (CWS) is proud to announce that our Recordia solution is now available in the

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5 ways call recording can help boost call center agent performance

6 ways call recording can help boost call center agent performance

by Aisling Moriarty March 05, 2019 Recordia News

Employees are the foundation of a company, and can be its strongest asset. What can you do to ensure you

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6 reasons your business needs to move from on-premises to the cloud

6 reasons why your business needs to move from on-premises to the cloud

by Aisling Moriarty February 12, 2019 Recordia News

There is a growing trend in companies shifting from on-premise solutions to cloud based solutions such as call recording. There

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