Business Rules: the new Recordia feature

Business Rules: Recordia’s newest feature

by Aisling Moriarty February 13, 2020 Recordia News

What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”.

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Call Center software: Which call recording system should I use?

Call Center software: Which call recording system should I use?

by Aisling Moriarty January 23, 2020 Recordia News

One of the main reasons for implementing a call recording system for call centers is to attract and retain customers.

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3 reasons why you need to encrypt recorded phone calls

3 reasons why you need to encrypt recorded phone calls

by Aisling Moriarty January 16, 2020 Recordia News

Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are

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5 technology trends that will impact businesses in 2020

5 technology trends that will impact businesses in 2020

by Aisling Moriarty January 09, 2020 Recordia News

As we begin a new year and decade, we want to look ahead and give you our predictions for technology

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What is SIP recording (SIPREC)?

What is SIP recording (SIPREC)?

by Aisling Moriarty October 09, 2019 Recordia News

Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering

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Recordia now available in Salesforce AppExchange

Recordia now available in Salesforce AppExchange

by Aisling Moriarty October 03, 2019 Recordia News

03.10.2019 Madrid – Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in

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5 benefits of cloud call recording for your Call Center

5 benefits of cloud call recording for your Call Center

by Aisling Moriarty September 03, 2019 Recordia News

Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores

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Cloud call recording: how it can help curb negative customer feedback

Cloud call recording: How it can curb negative customer feedback

by Aisling Moriarty August 06, 2019 Recordia News

Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve

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3 things customers want from their banks

by Aisling Moriarty July 23, 2019 Recordia News

In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at

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How to prevent inefficiency in multi-platform customer service

How to prevent inefficiency in multi-platform customer service

by Aisling Moriarty July 09, 2019 Recordia News

Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?

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