Last week we told you why you had to change in order to improve the call center image. This week
Customer service expectations are at an all-time high and customer loyalty is in decline due to competition, bad customer service
26.03.2019 Madrid- Recordia by CWS is now available in Microsoft® Azure and Microsoft® AppSource marketplaces. You can find Recordia in
19.03.2019. Madrid – Cloud Worldwide Services (CWS) is proud to announce that our Recordia solution is now available in the
Employees are the foundation of a company, and can be its strongest asset. What can you do to ensure you
There is a growing trend in companies shifting from on-premise solutions to cloud based solutions such as call recording. There
2018 saw customer experience performance fall flat for the third year in a row, according to Forrester´s Customer Experience Index
Every business has heard of call recording in some form of another. But not many realise the potential that lies
Companies are moving with the speed of technology, including the way they communicate with customers. Today, there are more ways
Since its implementation on May 25th 2018, GDPR has been a trending topic. Now that a few months have passed,
