Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are

As we begin a new year and decade, we want to look ahead and give you our predictions for technology

Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering

03.10.2019 Madrid – Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in

Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores

Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve

In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at

Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?

Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly

Last week we told you why you had to change in order to improve the call center image. This week