Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve
Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?
Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly
Last week we told you why you had to change in order to improve the call center image. This week
Customer service expectations are at an all-time high and customer loyalty is in decline due to competition, bad customer service
26.03.2019 Madrid- Recordia by CWS is now available in Microsoft® Azure and Microsoft® AppSource marketplaces. You can find Recordia in
Employees are the foundation of a company, and can be its strongest asset. What can you do to ensure you
There is a growing trend in companies shifting from on-premise solutions to cloud based solutions such as call recording. There