What is SIP recording (SIPREC)?

What is SIP recording (SIPREC)?

by Aisling Moriarty October 09, 2019 Recordia News

Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering

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Recordia now available in Salesforce AppExchange

Recordia now available in Salesforce AppExchange

by Aisling Moriarty October 03, 2019 Recordia News

03.10.2019 Madrid – Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in

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5 benefits of cloud call recording for your Call Center

5 benefits of cloud call recording for your Call Center

by Aisling Moriarty September 03, 2019 Recordia News

Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores

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Cloud call recording: how it can help curb negative customer feedback

Cloud call recording: How it can curb negative customer feedback

by Aisling Moriarty August 06, 2019 Recordia News

Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve

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3 things customers want from their banks

by Aisling Moriarty July 23, 2019 Recordia News

In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at

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How to prevent inefficiency in multi-platform customer service

How to prevent inefficiency in multi-platform customer service

by Aisling Moriarty July 09, 2019 Recordia News

Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?

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How Cloud technology can help modernize the workplace

How Cloud technology can help modernize the workplace

by Aisling Moriarty July 02, 2019 Recordia News

Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly

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Why we need to change the call center image – part 2

Why we need to change the call center image – part 2

by Aisling Moriarty June 18, 2019 Recordia News

Last week we told you why you had to change in order to improve the call center image. This week

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How to train your call center agents: 8 best practices

How to train your call center agents: 8 best practices

by Aisling Moriarty April 23, 2019 Recordia News

Customer service expectations are at an all-time high and customer loyalty is in decline due to competition, bad customer service

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Recordia now available in Microsoft® Azure and Microsoft® AppSource marketplaces.

Recordia now available in Microsoft® Azure and Microsoft® AppSource marketplaces

by Aisling Moriarty March 26, 2019 Recordia News

26.03.2019 Madrid- Recordia by CWS is now available in Microsoft® Azure and Microsoft® AppSource marketplaces. You can find Recordia in

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