What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”.
One of the main reasons for implementing a call recording system for call centers is to attract and retain customers.
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are
As we begin a new year and decade, we want to look ahead and give you our predictions for technology
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering
03.10.2019 Madrid – Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in
Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve
In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at
Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?
