17.09.2018. Dubai – After joining the digital revolution in the largest B2B expo trade show in Latin America, America Digital,

Cloud computing trends in 2019 Companies are no longer looking at the Cloud as just a tool; nowadays, the focus

06.09.2018. Santiago, Chile. – During the first week of September, Cloud Worldwide Services attended America Digital, the largest B2B expo

Call Center Tips for Beginners Let’s be honest: working as a Customer Service representative can be a real challenge, especially

Just about two months after the European Union implemented the General Data Protection Regulation in May 2018, companies are being

Must-have Contact Center Technologies Providing an outstanding customer service is the ultimate goal of all contact centers, but this cannot

If you are a company looking to reap all the benefits of having a cloud-based system for call recording, you

In one of our previous articles, we explained the technology behind an Interactive Voice Response System, and its most common

The concept of an Interactive Voice Response System may sound foreign to you, but you have probably experienced it hundreds

After all these years, faxing still remains one of the most secure and reliable technologies for exchanging important documents between