One of the main reasons for implementing a call recording system for call centers is to attract and retain customers.
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are
As we begin a new year and decade, we want to look ahead and give you our predictions for technology
Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve
Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service?