03.10.2019 Madrid - Cloud Worldwide Services is proud to announce that our interactions recorder solution Recordia is now available in the Salesforce AppExchange store. This comes after working alongside Salesforce for two years, and reflects the hours of hard work...
Over the last few years, data protection has become a key topic, the peak of which was the introduction of the EU’s GDPR legislation, which came into effect in January 2019. Now, we are seeing similar legislation starting to appear in the US. With the CCPA Act coming...
Cloud Worldwide services had the wonderful opportunity to attend this year’s AppDirect Engage conference in Montreal, Canada. CWS is a veteran of AppDirect Engage and have been attendees for numerous years. In fact, it is where we first got in contact with Comcast,...
Software as a service (SaaS) may have entered companies discreetly, but year after year, it is becoming more important in technological infrastructure. It is an alternative to internal operations and outsourcing that companies can and should incorporate to provide...
Call recording software records phone conversations via VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may also have call log functionality. It is extremely important that call...
As global regulations increase Financial Institutions (FI's) in every country must find innovative ways to maintain compliance. Many of these new regulations, such as EU’s MiFID II, require Financial Institutions to record and store every customer interaction that...
Many people believe that fax is a form of communication on the decline. Think again. According to Gartner “Fax technology continues to offer highly reliable and cost-effective B2B and B2C communication without the costs and risks associated with alternate...
Negative customer feedback is inevitable in business, but there are ways of turning criticism into valuable data and can improve your customer service. Getting negative customer feedback can cause all sorts of problems, from low employee moral to a decline in client...
In today’s digital world, customers are becoming more tech savvy. With technology advancing rapidly and banking features becoming available at a touch of a button, customers expect banking to be easier and faster, while keeping the same level of high quality products...
There are many reasons to use eComFax, in this post, we highlight some key ones. As technology advances rapidly, traditional analog fax is no longer an option, in fact, it hinders innovation. Today with the use of a fax solution or Online Virtual Fax; there is no need...