by José Luis Pérez | Mar 19, 2019 | Recordia News
19.03.2019. Madrid – Cloud Worldwide Services (CWS) is proud to announce that our Recordia solution is now available in the AppDirect Marketplace. Recordia is a disruptive solution for recording interactions, able to capture, encrypt, record, and exploit data in...
by José Luis Pérez | Mar 5, 2019 | Recordia News
Employees are the foundation of a company, and can be its strongest asset. What can you do to ensure you have hardworking, motivated employees? First of all, you should treat your employees like you want them to treat your customers. It sounds simple but we often lose...
by José Luis Pérez | Feb 12, 2019 | Recordia News
There is a growing trend in companies shifting from on-premise solutions to cloud based solutions such as call recording. There are many reasons for this, such as the cost effective scalability, ease of deployment, low maintenance costs and the overall aid in...
by José Luis Pérez | Feb 5, 2019 | Recordia News
Last year saw customer experience performance fall flat for the third year in a row, according to Forrester´s Customer Experience Index (CX Index™), which suggests that companies are not connecting with their customers. Why is this and how can we change it? Read on to...
by José Luis Pérez | Jan 22, 2019 | Recordia News
Every business has heard of call recording in some form of another. But not many realise the potential that lies within it, when you choose the correct product. Read on to learn which 5 departments in your company that can benefit from call recording. Call recording...
by José Luis Pérez | Jan 14, 2019 | Recordia News
Companies are moving with the speed of technology, including the way they communicate with customers. Today, there are more ways to connect with customers than ever before. The increase in digital consumption has changed the demand and expectations about when and how...
