The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the field of call center management - in fact, it is expected to grow from $ 941.1 million to $2,175.8 billion by...
Many companies record conversations to obtain a back-up evidence for the resolution of disputes, but it is important to understand that recorded calls are not always admissible in court - and today, we will see why. Of course, whether call recordings will be...
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may want to use recorded conversations in court as an evidence for their claims. However, whether call recordings are admissible or not does not have an...
Virtual Fax provides numerous security benefits for businesses, but many sectors require additional measures to ensure that data is sent and received without risk for breaches. In fact, all companies that process and handle payment data are required to comply with...
Cloud computing is revolutionizing the way we do business. According to Statista, the public cloud market is expected to reach almost 160 billion dollars by 2020, almost tripling its size from 2013 when it accounted for $58 billion. However, despite the growing...
Since the beginning of the year, Europe has been tightening security regulations to protect the privacy of European citizens across all industries, and call recording makes no exception. With the implementation of MiFID II in January, many companies found themselves...
If you are not familiar with the concept of VoIP Telephony, don't worry: you have probably used it hundreds of times without realizing it. Today, we will explain the basic functions behind this technology, and what are the types that exist out there. VoIP Telephony:...
When you hear the word “fax”, what thoughts come to your mind? Let me guess: you are probably wondering when was the last time you used that word in a sentence. To many, the rapid development of technology and the wide use of e-mails have completely eliminated the...
Last week, Samsung issued an official statement confirming that it won't be possible to record calls on Galaxy S9 and S9+, after concerned customers discovered that neither the new smartphone nor third-party apps are capable of recording conversations between users....
The new Markets in Financial Instruments Directive II (MiFID II) imposed strict regulations on European countries with the purpose of keeping financial markets transparent and safe for investors. After its implementation in January 2018, companies that provide...