Cloud computing trends Companies are no longer looking at the Cloud as just a tool; nowadays, the focus has shifted towards discovering the right way to use this technology to accomplish business goals. As we enter the first quarter of the year, it is important to...
06.09.2018. Santiago, Chile. - During the first week of September, Cloud Worldwide Services attended America Digital, the largest B2B expo trade show in Latin America, and a strategical meeting point between global and local tech providers across multiple markets....
Call Center Tips for Beginners Get to know our call recording solution for call centers. Let's be honest: working as a Customer Service representative can be a real challenge, especially if you are just starting your first job in this area. But what can you do to make...
Just about two months after the European Union implemented the General Data Protection Regulation in May 2018, companies are being inundated with GDPR requests about the use of personal information. Despite the legal requirement to provide a solution within a month...
Must-have Contact Center Technologies Providing an outstanding customer service is the ultimate goal of all contact centers, but this cannot happen without having satisfied employees first. Today, we will show you 7 contact center technologies that will not only...
If you are a company looking to reap all the benefits of having a cloud-based system for call recording, you will need to research well before selecting your call recording provider. This means knowing the right questions to ask to ensure that you are implementing the...
In one of our previous articles, we explained the technology behind an Interactive Voice Response System, and its most common uses in modern-day telecommunication services. But why exactly is this solution gaining so much popularity, is it a good option for small...
The concept of an Interactive Voice Response System may sound foreign to you, but you have probably experienced it hundreds of times without even realizing. Remember the last time you called your mobile operator to pay a bill or ask for something, and an automatic...
Fax might be a word that you haven’t heard in a long time, but you would be surprised to learn that many companies are still faxing nowadays. However, as technology is undergoing a continuous revolution, fax is no longer the same as it was decades ago. In this...
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly substituting on-premise over the course of the last few years. However, despite the increasing number of businesses moving to the cloud, a huge percentage of...