Meeting customers’ expectations is vital, which means businesses need to have a multi- channel approach. What is multi-platform customer service? Multi-platform customer service simply means customers are able to contact you through a variety of communication channels...
Many businesses are struggling to fulfill expectations and appeal to employees of all ages, who now expect flexibility and seamlessly integrated IT, according to a recent study commissioned by Ingram Micro UK and Microsoft. Continue reading below to find out how...
Can HIPAA-covered entities use eComFax to create, SEND or RECEIVE FAXES containing identifiable protected health information (PHI) or would using eComFax violate HIPAA Rules? In this post we assess whether eComFax supports HIPAA compliance. Under HIPAA Rules,...
Owners and managers in businesses of all industries are overwhelmed with information about moving to the cloud. Technology service providers on the other hand, are not wasting time explaining the benefits of moving to the cloud: it is expensive to maintain a local...
19.06.2019. San Diego - The 2019 edition of Cisco Live took place in San Diego in the middle of June. The event which, last year had over 30,000 attendees, is one of the industry's biggest events, with this year being its 30th edition. The opening keynote speech was...
Last week we told you why you had to change in order to improve the call center image. This week we're going to tell you how to change that image and it all comes down to good customer service. Continue reading below to find out more. How can your customer service be...
After all these years, faxing still remains one of the most secure and reliable technologies for exchanging important documents between businesses. However, as infrastructures are moving to the cloud, and traditional fax systems have become too inefficient and...
Call centers have a bad reputation and it is time to change that image. Many customers prefer to deal with a person but dread the moment they need to call a customer service agent. Why is this? The long wait times, being bounced from agent to agent, having to call...
Madrid 28.05.2019- CWS took part in the Digital Enterprise Show (DES) last week in IFEMA, Madrid. The event takes place in madrid every year and is the perfect platform for anyone interested in taking their business Digital. The event attracts the worlds top tech...
Why does your SMB needs Cloud Computing? If you are a small business and you hear the term cloud computing, you might think it is just for corporations. But, actually, it's ideal for SMBs and can actually keep you competative with said corporations. Why? By using...