Fax has been around for decades and the majority of businesses and industries continue to use it. Even with the rise of email, companies still prefer to use fax. Why is that? Emails have to go through firewalls, ISPs, spam filters, etc. Leaving them vulnerable to...
Employees are the foundation of a company, and can be its strongest asset. What can you do to ensure you have hardworking, motivated employees? First of all, you should treat your employees like you want them to treat your customers. It sounds simple but we often lose...
21.02.2019. MADRID – Cloud Worldwide Services (CWS), a pioneering company in the recording of interactions and advanced communications in the Cloud, announced today that it has strengthened its existing relationship with Amazon Web Services (AWS) by officially...
Traditional analog faxing has been around for decades and is used by millions of companies around the world. However, in this age of digital transformation, there are better and more secure ways of sending documents: virtual faxing. While keeping the idea of...
There is a growing trend in companies shifting from on-premise solutions to cloud based solutions such as call recording. There are many reasons for this, such as the cost effective scalability, ease of deployment, low maintenance costs and the overall aid in...
Last year saw customer experience performance fall flat for the third year in a row, according to Forrester´s Customer Experience Index (CX Index™), which suggests that companies are not connecting with their customers. Why is this and how can we change it? Read on to...
Every business has heard of call recording in some form of another. But not many realise the potential that lies within it, when you choose the correct product. Read on to learn which 5 departments in your company that can benefit from call recording. Call recording...
Companies are moving with the speed of technology, including the way they communicate with customers. Today, there are more ways to connect with customers than ever before. The increase in digital consumption has changed the demand and expectations about when and how...
Not long ago, cloud based services were perceived as risky and unstable solutions that could only be useful to facilitate the less critical functions of a company. However, in less than five years, they became something that touches all aspects of our lives, both...
Since its implementation on May 25th 2018, GDPR has been a trending topic. Now that a few months have passed, it´s time to take a look and at the impact of GDPR so far and what happens next. There have been a multitude of changes in companies´ business models and both...